by commelius

11 slides

Capturing and sharing knowledge in an organisation

Published Apr 2, 2014 in Education
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Capturing and sharing knowledge in an organisation... Read more

How do you ensure the knowledge of your most experienced employees is preserved? How do you capture and share it across the business?
In this mini-whitepaper you will find the essential things you should consider while planning a knowledge sharing initiative in your company. You’ll also learn about a global law, which came up with an excellent idea to capture and share the knowledge of their senior staff and pass it onto the less experienced employees. It’s worth a read. Their learning project was so successful it won them an award!

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Presentation Slides & Transcript

Presentation Slides & Transcript

Capturing & sharing knowledge 3 core steps you need to consider Introduction Knowledge is confidence and certainty in making decisions; and what builds knowledge is invaluable asset to an organisation. They are the core of the business, often influencing other employees, guiding them and directing them on the job. Such knowledge and experience is an asset in itself to the business and often becomes a part of organisational . gathered through years of practice, testing and correcting mistakes, has become one of the constant challenges learning and development managers are facing today. The good thing is, there are many different ways in which it can be accomplished; only imagination sets the limits. idea of what you should consider while preparing a knowledge sharing project in your organisation. Enjoy! 3 steps you should consider Step 1: Identify your internal experts Often there are people in your organisation who have a wide knowledge on certain subjects, or possess valuable skills that no one really knows about, or are simply great at communication and expressing ideas. They can also be recognised as experts by others, job, or task, etc. They are your internal specialists and can be a great asset to your learning project. These are the people you want to encourage to share knowledge with others in your company. So start by identifying who your internal experts are, and who knows, you might discover a your learning projects. TIP : them in your organisation you have a great advantage there. Look at status updates, asked for advice? Step 2: Create knowledge storage share their knowledge, you need to capture it. There are various ways in which you can do podcasts, or a combination of different social learning tools. But just capturing their be passed on and applied by others in order for it to be maintained. This to create a platform where the recorded knowledge can be stored and available on an on - going basis to the rest of your staff. The key to success here is the informal approach to learning, captivating design, intuitive platform, and instant access to your materials. TIP : Think about how people interact with each other on social media sites. Social learning tools that incorporate communication (i.e. blogs, message boards) and content sharing features organisation. Step 3: Take time to measure Your next step is to measure the outcomes of your knowledge sharing project. Look at the What are they saying? Are they taking in the information and using it to improve their work? Notice around knowledge share and time spent on watching, reading and listening to the sharing initiative in the future, making it more effective. TIP : Schedule a review, say every quarter, to see what people are using and saying about the content. What types of content are people referring to the most? Has the community And when you have a One of Commelius about how to capture knowledge from their senior staff and share it with less experienced employees. The project was really well received by their learners and the results so successful, that they decided to put it forward for the Law Society Excellence Awards. Not surprisingly they won and were awarded the Excellence in Learning and Development prize for their project . You can read more about it in this article: Second of legal clients wins learning award Clifford Chance and their Global Video Knowledge - Sharing Project Clifford Chance is one of the world's leading law firms with their employees dispersed across different locations. They launched their video knowledge - sharing project in 2012 and . The scheme used video interviews to capture and share the knowledge and experience of senior partners on what it takes to be a great lawyer and trusted advisor. The short and informal nature of the videos proved to be very attractive for learners, and what also appealed to them is the self - paced and a peer - to - peer way of training. Today, Clifford what is most important for learners in a time - pressured work environment . The project has proven to be very successful and the first results measured shortly after its launch showed that the learning and development team has reach over 6,000 users in 24 countries and as many as 1,906 hours of the more than 25 hours of video on offer has been - lawyers alike can simply dip in and out of the videos when they have the time, inclination or need to learn. We hope you enjoyed reading this mini whitepaper. It should have given you a basic idea of how you can start your own knowledge sharing initiative. But if you feel hungry for more information and hints and tips we recommend you read: Social learning - 8 steps to successfully embracing it at work A nd to watch the recording from the webinar: 21 st century learning for 21 st century legal firms . also welcome to visit our website: and send us an email to i if you have any questions for us. a better experience!