by commelius

16 slides

How Clifford Chances’ e-Learning gets results

Published Dec 3, 2014 in Technology
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How Clifford Chances’ e-Learning gets results... Read more

See this case study and find out how one of the leading global firms is creating demand for e-learning among their busy lawyers, and constantly improves the overall skill level of their staff.

Training within a law firm is essential for ensuring compliance and delivering best practice, so how does an international firm with time-poor professionals manages to constantly engage their learners in online learning? Read this case study to find out for yourself.

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Presentation Slides & Transcript

Presentation Slides & Transcript

e - learning gets results Discover how one of the most reputable legal firms engages their global staff in learning

THE CLIENT Clifford Chance leading law firms employing 6,000 people in 29 offices across 20 countries. With offices dotted around the globe, the firm has successfully embedded e - learning as a vital component of its learning strategy to reach all staff regardless of their location.

Diversity and quality of skills Clifford Chance clients are accustomed to receiving a consistently high level of service, delivered seamlessly wherever they are in the globe. To maintain the quality of its services, Clifford Chance employees need excellent legal knowledge, business and relationship building skills. So, the delivery of learning across these areas is key to the firm's success. Time pressured and globally dispersed staff Majority of their staff are time pressured fee - earners dispersed across the world. This means Clifford L&D team must constantly find new, effective and consistent quality learning initiatives and deliver them to a global audience. Access to knowledge They identified e - learning as a great compliment to classroom training, and also as a learning method with potential to improve access to knowledge and skills training on a global basis.

Initially the e - learning team at Clifford Chance created courses themselves and to their delight , these were very well received even though they didn't have any audio, video or flash animation. Having proven the firm was ready to embrace e - learning , they realised there was a demand for a range, scope and quality of e - learning that the in - house team could not satisfy. q uality e - learning in - house

THE DISCOVERY We realised very quickly that if we wanted to consolidate the initial enthusiasm for e - learning as part of our learning culture, we needed to increase the quality of content and partner with an external company. Following a competitive procurement process, we began working with Commelius Solutions. Kevin Bell, e - Learning Manager, Clifford Chance

Solution: Engaging e - learning effectively while handling cross - cultural transactions, presenting them with quality and a high level engagement courses wad essential. To successfully influence learners performance, Commelius produced bespoke e - learning that incorporated media - rich, video - based scenarios designed to inspire behavioural change. Whenever Clifford Chance has faced deadlines on providing business critical knowledge such as risk management, health and safety, and a range of other targeted induction - level courses to client facing staff, Commelius has responded with a more templated and rapid approach to development.

The quality of courses that Commelius delivers keeps on improving. They often come to me with ideas to help us meet our business objectives and their commitment is critical they always deliver what I need . Kevin Bell, e - Learning Manager , Clifford Chance

Solution: Learning on - demand The concept of learning 'on - demand' has also been introduced at Clifford Chance. Learning is designed to take place as and when it suits staff, and can be accessed anywhere in the world. Thanks to this more informal style of learning, fee earners spend less time away from the office while improving their individual performance. e - Learning has become a part of blended learning model at Clifford Chance, where the theory is covered with e - learning ; and classroom time is reserved for brainstorming and role playing. By reducing training expenses and time away from the office, Clifford Chance is achieving a better return on its learning investment.


The value of e - learning has certainly proven its worth and results in measurable business outcomes at Clifford Chance. Learner uptake at the firm has been excellent and feedback shows that learners rate it as highly as classroom courses - giving it 86 % satisfaction rating for excellence based on content, presentation and relevance. As a result, the overall skill level of the firm has been improved. In fact, in one year alone, 6,000 e - learning module completions were recorded.

Results: Improved global reach e - Learning is now a key business driver for us. Commelius has helped us equip staff with the right skills and improve the quality of service that our 29 offices around the world provide to our clients. We would not have been able to reach these people with e - learning . Kevin Bell, e - Learning Manager , Clifford Chance

Results: Saved costs e - Learning has saved us hundreds of thousands of pounds in travel, accommodation, classroom and opportunity costs had we attempted to deliver the same volume of training face - to - face. Kevin Bell, e - Learning Manager , Clifford Chance

Why Commelius Solutions? Commelius are experts in delivering learning solutions and have the experience and capacity to meet the sheer magnitude of learning requirements. Their prior experience with professional services firms makes it possible for Commelius to create e - learning that appeals to the learning culture at a global law firm numerous awards for their learning services to their corporate clients. Commelius are preferred suppliers to world class legal organisations such as Hill Dickinson , Dentons , Bird & Bird, Hogan Lovells , Linklaters , and many more . bringing learning and technology together to drive change !