Cloud-based Library, Information, and Knowledge Management Solutions Cloud-based Library, Information, and Knowledge Management Solutions "Managing Library Transformation" Transforming Libraries: Managing the Change October 22, 2013 11.00am PDT/2.00pm EDT 2013 Soutron Global

Cloud-based Library, Information, and Knowledge Management Solutions Cloud-based Library, Information, and Knowledge Management Solutions "Managing Library Transformation" Transforming Libraries TodayÕs Presenters Guy St. Clair Maria Phipps Tony Saadat

Cloud-based Library, Information, and Knowledge Management Solutions Our presenter Ð Guy St Clair Ð will discuss: 1. ! KD/KS doesn't work with "the same old same old." Are you prepared to be a change agent in your company? 2. ! What are the four principles of change management, and how do you apply them as you bring knowledge services into your organization's management framework? 3. ! If there is resistance (and there will be), what tried-and-true solutions move stakeholders from resistance to support? Future Ready! Cloud-based Library, Information, and Knowledge Management Solutions Transforming Libraries 3

Cloud-based Library, Information, and Knowledge Management Solutions Cloud-based Library, Information, and Knowledge Management Solutions "Managing Library Transformation" Transforming Libraries ÒOur goal at Soutron Global is to partner with our clients to manage the library transformation by introducing the best technology in the most cost effective manner ! .. We have created a collaborative culture that is differentiated and unique ! ..Ó Tony Saadat

Cloud-based Library, Information, and Knowledge Management Solutions Cloud-based Library, Information, and Knowledge Management Solutions "Managing Library Transformation" Managing the Change Guy St. Clair President and Knowledge Services Evangelist SMR International Lecturer M.S. In Information and Knowledge Strategy Program Columbia University Consulting Specialist for Knowledge Services Soutron Global 2013 Soutron Global ! ransforming Libraries into Digital Information Resource Centers

Cloud-based Library, Information, and Knowledge Management Solutions 1. ! KD/KS doesn't work with "the same old same old." Are you prepared to be a change agent in your company? 2. ! What are the four principles of change management, and how do you apply them as you bring knowledge services into your organization's management framework? 3. ! If there is resistance (and there will be), what tried-and-true solutions move stakeholders from resistance to support? Cloud-based Library, Information, and Knowledge Management Solutions 6 Transforming Libraries: Managing the Change

Cloud-based Library, Information, and Knowledge Management Solutions 1. KD/KS doesn't work with "the same old same old." Are you prepared to be a change agent in your company? Defining Òchange agentÓ: 600 ! 600 - plpnetwork.com ! ! A person whose presence or thought processes cause a change from the traditional way of handling or thinking about a problem ! ! An event, organization, material thing or, more usually, a person that acts as a catalyst for change ! ! In business terms, a person chosen to bring about organizational change Cloud-based Library, Information, and Knowledge Management Solutions 7 Transforming Libraries: Managing the Change

Cloud-based Library, Information, and Knowledge Management Solutions 1. KD/KS doesn't work with "the same old same old." Are you prepared to be a change agent in your company? Another view of Òchange agentÓ: " ! Lives in the future not the present " ! Fueled by passion and inspires passion in others " ! Has a strong ability to self motivate " ! Understands people Dennis Stevenson April 15, 2008 Toolbox.com Cloud-based Library, Information, and Knowledge Management Solutions 8 Transforming Libraries: Managing the Change

Cloud-based Library, Information, and Knowledge Management Solutions Knowledge Services Strengthened Research Contextual Decision-Making Accelerated Innovation Successful Knowledge Asset Management Strategic Learning Information Management Knowledge Management Roles Strategic Knowledge Professional Knowledge Facilitator / Consultant Knowledge Thought Leader Knowledge Strategist Knowledge Services Approaches From Reactive to Proactive to Interactive and Integrated

Cloud-based Library, Information, and Knowledge Management Solutions POLL Polling Question # 1: Your idea of yourself as a change agent matches how you feel about change. When youÕre asked about change, what do you say? [Results added post-webinar.] ! ! IÕm very comfortable with change [57%] ! ! I can deal with change if itÕs necessary [40%] ! ! IÕm not happy with change [0%] ! ! I donÕt know [2%] 10

Cloud-based Library, Information, and Knowledge Management Solutions 2. What are the four principles of change management, and how do you apply them as you bring knowledge services into your organization's management framework? 1. ! Sponsorship 2. ! Champions and Change Agents 3. ! Organizational Readiness 4. ! Communication Planning Cloud-based Library, Information, and Knowledge Management Solutions 11 Transforming Libraries: Managing the Change

Cloud-based Library, Information, and Knowledge Management Solutions Sponsorship : This change management principle identifies an influential leader (or leaders) who commits to a consultative role in the change process and agrees to express , model , and reinforce his or her commitment. Sponsors ! ! Authorize ! ! Validate ! ! Demonstrate ownership Cloud-based Library, Information, and Knowledge Management Solutions 12 Transforming Libraries: Managing the Change

Cloud-based Library, Information, and Knowledge Management Solutions Champions and Change Agents . The emphasis here is on identifying and obtaining commitments from influential people willing to speak about the benefits of change and who will encourage adoption (champions are usually thought of as early adopters and change agents as individuals who will express and model the new behaviors to a population of users). Cloud-based Library, Information, and Knowledge Management Solutions 13 Transforming Libraries: Managing the Change

Cloud-based Library, Information, and Knowledge Management Solutions Communication Planning . Of critical importance, this change management principle engages users early in the process and connects with the above principles in a coordinated and consistent manner. Cloud-based Library, Information, and Knowledge Management Solutions 14 Transforming Libraries: Managing the Change

Cloud-based Library, Information, and Knowledge Management Solutions Organizational Readiness and Managing Resistance . This change management principle recognizes that users and affected stakeholders are engaged early in the process and, when appropriate, invited to participate in general discussions about the change andÑin some situationsÑto participate in planning change. Cloud-based Library, Information, and Knowledge Management Solutions 15 Transforming Libraries: Managing the Change

Cloud-based Library, Information, and Knowledge Management Solutions 16 The Change-Adept Organization Innovation Learning & Professionalism Collaboration Rosabeth Moss Kanter Cloud-based Library, Information, and Knowledge Management Solutions Transforming Libraries: Managing the Change

Cloud-based Library, Information, and Knowledge Management Solutions POLL Polling Question # 2: Would you characterize your organization as change-adept? [Results added post-webinar.] ! ! Yes [60%] ! ! No [33%] ! ! DonÕt know [7%] 17

Cloud-based Library, Information, and Knowledge Management Solutions 3. If there is resistance (and there will be), what tried-and-true solutions move stakeholders from resistance to support? ! ! Build a foundation ! ! Communicate with constituents ! ! Encourage participation ! ! Expect resistance ! ! Create rewards and benefits for stakeholders Rick Maurer. ÒBuilding the Capacity for Change. Leader to Leader (8) Spring, 1998 Cloud-based Library, Information, and Knowledge Management Solutions 18 Transforming Libraries: Managing the Change

Cloud-based Library, Information, and Knowledge Management Solutions Did We Answer the Questions? KD/KS doesn't work with "the same old same old." Are you prepared to be a change agent in your company? The answer is ! . What are the four principles of change management, and how do you apply them as you bring knowledge services into your organization's management framework? The answer is ! . If there is resistance (and there will be), what tried-and-true solutions move stakeholders from resistance to support? The answer is ! . T RANSFORMING L IBRARIES : M ANAGING THE C HANGE 19

Cloud-based Library, Information, and Knowledge Management Solutions Other references to change management can be found at the SMR International site, at SMRShare , the companyÕs knowledge capture page. The final essay of each of these reports is ÒAfterword: Managing Strategic ChangeÓ: Building the Knowledge Culture: The Knowledge Services Effect Critical Success Factors: Management Metrics, Return-on-Investment, and Effectiveness Measures for Knowledge Services Cloud-based Library, Information, and Knowledge Management Solutions 20 Transforming Libraries: Managing the Change

Cloud-based Library, Information, and Knowledge Management Solutions 21 ¥ ! The Strategic Knowledge Professional as Knowledge Thought LeaderÑInfluencer, Communicator, Doer (November 12) ¥ ! Your Career Prospects - How Do You Re-Focus Your Knowledge Work to Be Indispensable ? (December 17) T RANSFORMING L IBRARIES : T HE 2013 S OUTRON G LOBAL W EBINARS W ITH G UY S T . C LAIR (SMR I NTERNATIONAL )

Cloud-based Library, Information, and Knowledge Management Solutions 22 The Courses ¥ ! KMKS104 Networking and Social Media: Technology- Enabled Knowledge Sharing (online February 12-26, 2014 ) ¥ ! KMKS106 Critical Success Factors: Measuring Knowledge Services (online April 7-23, 2014) ¥ ! KMKS103 Knowledge Strategy: Developing the Enterprise-Wide Knowledge Culture (SLA Annual Conference, Vancouver, British Columbia June 6, 2014) ¥ ! KMKS10 Fundamentals of KM and Knowledge Services (SLA Annual Conference, Vancouver, British Columbia June 7, 2014) ¥ ! KMKS102 The Knowledge Audit: Evaluating Intellectual Capital Use (online August 11-27, 2014) ¥ ! KMKS105 Change Management and Change Implementation in the Knowledge Domain (online October 2014 Ð dates to be announced) Contact: http://www.sla.org/learn/certificate-programs/cert_knowledge_mgmt/ Perhaps of Interest T HE SLA/SMR I NTERNATIONAL KM/KS C ERTIFICATE P ROGRAM

Cloud-based Library, Information, and Knowledge Management Solutions 23 GuyÕs course is IKNS K4301 Management and Leadership in the Knowledge Domain . In this course, we look at management issues facing leaders in the increasingly complex information and knowledge environment. We focus on the basic principles of management and leadership and knowledge strategy development, specifically as they relate to enterprise-wide information and knowledge services management. The course is offered to the New York-area public through the Columbia University Postbaccalaureate Studies Program. For 2014 the course meets on Monday nights, January 27 Ð May 5. Contact me directly if you would like more information about our knowledge-related programs at Columbia, either the individual K4301 course or the overall IKNS graduate program. I will be happy to provide you more information. C OLUMBIA U NIVERSITY M.S. IN I NFORMATION AND K NOWLEDGE S TRATEGY (IKNS)

Cloud-based Library, Information, and Knowledge Management Solutions 24 Guy St. Clair President and Knowledge Services Evangelist SMR International www.smr-knowledge.com 10 Park Avenue (Suite 4-F) New York NY 10016 USA +1 212.683.6285 guystclair@smr-knowledge.com Contact information Tony Saadat President and CEO Soutron Global 1653 Aryana Dr. Encinitas, CA 92024 +1 760.870.4243 X123 tsaadat@soutronglobal.com

Cloud-based Library, Information, and Knowledge Management Solutions Tony Saadat CEO Soutron Global tsaadat@soutronglobal.com Graham Beastall Managing Director Soutron graham.beastall@soutron.com Thank you "Managing Library Transformation" Cloud-based Library, Information, and Knowledge Management Solutions Cloud-based Library, Information, and Knowledge Management Solutions Transforming Libraries Maria Phipps Library Consultant Soutron Global mphipps@soutronglobal.com Follow Us http://www.linkedin.com/company/soutron-global https://twitter.com/SoutronGlobal 25