- 2 slides
Hwy 55 to Sponsor Free Customer Service Workshops in Myrtle Beach, South Carolina... Read more
(1888 PressRelease) Hwy 55 Burgers, Shakes & Fries Presents "The Ultimate Customer Service Workshop," Conducted by Author and Business Executive Perry J. Ludy Based on His New Book, "No Lizards in My Shoes: How to Motivate Good People to Bring Back Great Customer Service"
Other Slide by
Commentscomments powered by Disqus
Presentation Slides & Transcript
Presentation Slides & Transcript
Hwy 55 to Sponsor Free Customer Service Workshops in Myrtle Beach, South Carolina(1888 PressRelease) Hwy 55 Burgers, Shakes & Fries Presents "The Ultimate Customer Service Workshop," Conducted by Author and Business Executive Perry J. Ludy Based on His New Book, "No Lizards in My Shoes: How to Motivate Good People to Bring Back Great Customer Service"Goldsboro, NC - Chris LaCoe and J.R. Cottle, partners in the master franchise for the South Carolina locations of Hwy 55 Burgers, Shakes & Fries-the well-known and loved '50s-style restaurant chain formerly known as Andy's, famous throughout North Carolina for its hand-pattied cheeseburgers and fresh-made frozen custard-today announced they will sponsor two free workshops in Myrtle Beach Oct. 2 and Oct. 10. The workshops will be conducted by Perry Ludy based on his new book, "No Lizards in My Shoes: How to Motivate Good People to Bring Back Great Customer Service," a business fable that puts a fresh spin on how to improve customer service. Workshops will take place at the Hampton Inn Broadway at the Beach, 1140 Celebrity Circle on Oct. 2 from 8:30 a.m. to 12:00 noon and on Oct. 10 from 1:00 to 4:00 p.m. The workshops are designed for business owners, management consultants, entrepreneurs, angel investors, restaurant owner/operators, restaurant owners seeking a new concept, retirees seeking a profitable business venture, commercial real estate developers, and business brokers. "The Ultimate Customer Service Workshop," a trademark of Ludy's, is designed to spark participant interaction with games, exercises, and case studies that teach and reinforce the key concepts in Ludy's book to motivate employees to improve the way they serve customers.
"There's a direct connection to what Perry teaches in the workshops and how we operate our business," said LaCoe. "We work in a Servant Leader-style company, which is one thing that separates our company from others," added Cottle. "We teach our employees that it's an honorable thing to serve people. We also hire carefully, something that Perry talks about in his book. We make sure that we hire the right people, not necessarily the most experienced. We want our employees to be respectful and humble when they go to a table and take care of a family who worked hard all week and chose to spend their money with us. We believe these principles need to be more widespread around the service industries today and that's why we wanted to sponsor the workshops," he said.Attendees can expect:• To learn the five key practices for improving customer service. • To learn how to hire GEMS (Great Employees Managing Service) to ensure continual customer satisfaction. • To learn how to use TIPS (Targeted Incentive Pay Scenarios) to motivate employees to improve service. • To become a Customer Service Wizard and return to their business or organization with an action plan to help improve customer service.• To receive a complimentary copy of "No Lizards In My Shoes" by Perry J. LudyLaCoe and Cottle will share franchisee success stories and discuss Hwy 55's franchise opportunities in South Carolina during the workshops. "We're hoping to attract people who are interested not only in learning about Perry's new techniques for improving customer service, but also those interested in getting into the service business or expanding their existing operation," said LaCoe.The partners own the master franchise for 50 South Carolina units of the Hwy 55 chain. Their first restaurant in South Carolina was opened in the Tanger Outlet off U.S. 501 in Myrtle Beach last spring. A second location opened in Lexington in September and a Murrells Inlet location opened in December 2012.