by kmkeefer

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Published Sep 25, 2013 in Technology
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Maintenance & Service Discovery Presentation Created specifically for Marlbourough Hospital

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Presentation Slides & Transcript

Presentation Slides & Transcript

WELCOME Maintenance PresentationMarlborough Hospital

Cathy MunyonTelecommunications CoordinatorMarlborough HospitalIntroductions

Sam WilsonMarlborough Account ManagerTRCA Maintenance TeamJohn HunnicuttVice PresidentNational SupportIntroductions

Overview TRCAFounded in 1991 – Certified Veteran Owned and OperatedHeadquartered in Denton, TexasIn-House Test/Repair Depot for most telecom products90,000 Square foot facility for inventory and asset management24/7/365 National Support Center24/7/365 NOCVeteran Staff of Managers, Engineers, Support PersonnelNationwide Service Cooperative of over 1600 Qualified, Certified and Insured Technicians Service is our life!


TRCA Maintains Systems for Over 160,000 Users Nationwide!



TRCA ReportingProactive Remote Alarms Management and Reporting CapabilitiesStandard Reporting ServicesReal Time, Daily or Periodic Summary of Alarm Activity Reports via Email, IM, Fax, PagerCustom ReportingPremier Reporting ServicesInbound/Outbound Trunk ReportingStation ReportingEnvironmental Alarms and ReportsTelephone Call AccountingTraffic Data CollectionToll Fraud DetectionTRCA Teltronics IRISnGEN (OTCQB: TELT) 30 Year Industry Standard For MonitoringAd-hoc Reporter Allows Custom ReportingCrystal Reports V10 Back End

TRCA Service GuaranteesA Tier 2 NSC Technician will ALWAYS answer your call liveQuick resolution to issues by empowered employeesWe will meet or exceed your SLAsFast access to in-house TRCA system engineers“We go the extra mile!”

Your dedicated National Support (NSC) agent answers your call. TRCA engineers are automatically notified by IRISnGEN.Within 10 minutes or sooner engineers dial into your system and begin diagnosing NSC Agent is continuously communicating with engineers, field technicians, operations, and You. WE OVER COMMUNICATE!72% of all IRISnGEN alarms are closed in less than one hour!!!72% In Less Than 1 Hour“Empowered employees quickly solve your problems!”

Maintenance Plan Coverage“TRCA does the common, uncommonly well!”Single Point of ContactDedicated NSC Agent24/7/365 Remote Monitoring2 Hour Emergency ResponseFree 24/7/365 Engineering SupportNo Problem Found – No ChargeNo After Hour BillingNo Trip Charge on any Maintenance CallQuarterly Preventative MaintenanceReplacement of all Faulty Hardware

Maintenance Plan CoverageMAC BankUser Guides System Programming Backups Surge Protection InspectionBattery InspectionCleaning of Telephone SetsPhone Cords ReplacementsAdministrator TrainingAsset ManagementAsset Management“TRCA is fast and easy to deal with!”

TRCA Emergency SLAsAn emergency is defined as an outage effecting 20% or more of the covered system2 hour emergency response time4 hour emergency on site arrival24 hour non-emergency response time“TRCA responds quickly!”

Preventative MaintenanceQuarterly on site visit (approximately 2 hours)Back ups performed on PBX and voicemailEnvironmental check – clean filters, check grounding, check temperature, check for cabinet alarmsSystem operation test – 15 checkpoints including: trunks, T1’s, clocks, paging, time and dateVerify software is on site, including keycodesCrash Kit verification, inventory“TRCA is consistently consistent!”

Additional Nationwide ServicesEvery Telecom and Data Product– We Ship Over 10,000 Items Monthly!Nationwide MAC serviceNationwide Installations, System Moves, UpgradesVoice and Data CablingVoice & Data Hardware Repair ServicesComputer Network Managed ServicesUnified Communications Offerings (ShoreTel, Avaya, Interactive Intelligence, Adtran, Panasonic)Carrier Services“TRCA has a culture of and commitment to excellence!”

TRCA MaintenancePricing Proposal

PPP MaintenanceAvaya Definity R7Associated PRI’s, Trunks, Intuity VM7x24x365 MonitoringEngineering SupportAdditional Benefits Listed In Your TRCA Platinum PackageProtect Your Business!Monthly Maintenance Charge$1,449.00

Take the TRCA Test Drive!TRCA Account Manager: Sam WilsonNSC Account Manager: Jennifer WycheAccount Engineer: Robin StuartNSC Line: 800.374.8105For your next MAC need, call TRCA! We will provide you our national rates. Your first ticket will be discounted 10%! We will deliver as promised or it’s FREE!!!Bozeman Deaconess Hospital “From the telecommunications staff at BDH, you not only rock …YOU ARE THE ROCK!”O’Reilly’s Automotive “All of our stores are taken care of. Your company is always a pleasure to talk to.”Alabama Psychiatric Institute “TRCA sent the man to fix it!”Hofstra ”I am very happy! If anyone would like to speak to me, please pass along my reach info”CBIZ Medical Management Professionals “We have 74 sites now within MMP , I don’t know how she does it.”U.S. District Courts “I really appreciate good technical support and great customer service.”PF Chang’s China Bistro Hq “Thank you for all you do for us at all of our locations”Bureau of Indian Education “YOU ROCK! WE APPRECIATE YOUR SERVICE “ Daybreak Ventures “Thanks for the speedy work ”Insight “Thank you again for getting a technician on site so quick. You are a life saver!!”Alon USA “service is superior to all telecom companies we’ve used”LabCorp “We are very pleased with your performance, specifically with regards to our PSC Touch Project. CRC Health Group, Inc. “TRCA because:” They meet the demands They understand the requirements They deliver Super Customer Service “Your Team has been very good to me, thanks to you all for pulling through at all times.”Genesis Healthcare ”always on the ball !”Texas Workforce Commission “appreciate all you do for us.” Phoenix House “Next time the 1st call will be to TRCA. We are all set. Thanks for following up!”Akzo Nobel Decorative Paints US “completely and as economically as possible because they are the BEST!” Alcoa Mill Products “Thanks again for a job well done.”Southwest Virginia Mental Health Institute “Your whole team strives to be the very best in the business. You Rock!!”Service ROCKS!Read what our clients have to say at

Thank You For Attending!