A training company that would teach skills so with kindness, courtesy, respect and professionalism. In other words, being nice! A simple concept that is even more relevant today. In the beginning, Mary Beth was truly a one - woman show she answered the phones, booked clients and conducted training as well as being a prominent speaker at industry conferences all over the country. High demand meant she could no longer do it all herself, so in 1990 she turned to her husband Terry, who created our sales department. Like Mary Beth, he instilled a sense of fun into everything he did and to this day he prides himself on the hundreds of client - phone and yet never met in person.

is your best advertisement! 60% of customers stated that the main reason they recommend a PhonePRO will help your company be the one people recommend. Telephone etiquette and customer service skills are essential in order for your frontline staff to project the best image of your company to the public. Often, the phone is the first and ONLY personal contact that people will have with a company. We'll teach your staff the customer service skills to make them more confident, capable and consistent. Invest in them and turn first time callers into customers, and current clients into loyal advocates.

Coaching 1 - 2 - teaches the tools for providing lasting reinforcement of the techniques learned in web seminars or onsite training courses. By applying the skills in this coaching series, you will reinforce your and strengthen your overall training investment. This three part series is perfect for anyone in a supervisory role that wants to learn how to coach staff on the PhonePRO techniques.