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PREAMBLE AND FRANCHISOR DETAILSSection II
Good communication is expected between all members of the organisation. The Franchisors encourage Franchisees and their key team members to contact Cleanworks (Head Office) to discuss problems or to relay comments or suggestions. It is imperative that Cleanworks team members are able to reach the Franchisee if needed.Cleanworks Head Office
Calling Head Office Your call is important to Cleanworks. If a team member is not available when you call, please leave a message and the team member will return your call within 24 hours. If you need to contact a key tem member on the weekend and they do not answer your call, please leave a message and they will return your call on Monday. Urgent Message If your call is urgent and requires an immediate response, please let the key team member know this in the message you leave and they will return your call as soon as possible.
Formal Communication If a problem, comment or suggestion is complicated, in-depth or time consuming, Franchisees are advised to write a letter or send an email. Formal correspondence helps ensure the issue is properly recorded and attended to. Meeting at Head Office If the franchisee would like to arrange a meeting with a team member from head office, the franchisee MUST make an appointment before coming into the office. You will not be able to meet with a team member without first making an appointment.
Recommendation / Constructive Criticism The Franchisors welcome any recommendations or constructive criticism that will help improve Cleanworks franchise system and/or foster good intercompany working relationships. Candid, ‘two-way’ communication is essential to building a outstanding organisation that benefits all stakeholders - customers, team members, suppliers, Franchisees and Franchisors.
Franchisor Details Franchisors – Company Directors 1. Katie Eckford 2. Kelly Broderick Registered Head Office Contact Details (Head Office)Company Address:Cleanworks 11/49 Butterfield St Herston QLD 4006Postal Address:CleanworksPO Box 221 FortitudeValley Qld 4006Telephone: (07) 3832 1887 Facsimile: (07) 3832 1779Email: TBA Website: www.cleanworks.com.au
The Franchise Operations Manual is and remains at all times the property of the Franchisors – Cleanworks Franchisor Pty Ltd (Cleanworks). This Manual may not, in whole or in part, be borrowed out, photocopied, reproduced, translated or reduced to any electronic medium or other such form without the express written permission of Cleanworks.Ownership and Copyright - Operations Manual
In the event of a Franchise Agreement being terminated, this Manual must be made available for immediate collection or forwarded to an address provided by the Franchisors. During the term of the Franchise agreement, the Franchisors may revise or withdraw one or more sections of this Manual for any given period. If a Franchisee is notified of such action, he/she is responsible for ensuring the relevant pages are promptly returned to Cleanworks Head Office.
Document Confidentiality and Storage In the event of a Franchise Agreement being terminated, this Manual must be made available for immediate collection or forwarded to an address provided by the Franchisors.
During the term of the Franchise agreement, the Franchisors may revise or withdraw one or more sections of this Manual for any given period. If a Franchisee is notified of such action, he/she is responsible for ensuring the relevant pages are promptly returned to Cleanworks Head Office. This Manual is a valuable business resource developed to manage a Cleanworks franchise system. It is the responsibility of the Franchisee to ensure the security of this Manual at all times and it must be stored in a private place or office.
Cleanworks undertakes reviews of its business systems and services on an ongoing basis. As market trends evolve and consumer preferences change, Cleanworks will modify its service and product ranges accordingly.Document Updates
Cleanworks recognizes the broad variety and depth of industry experience Franchisees bring to their operations and welcome all feedback and suggestions. As such, if a Franchisee wishes to suggest specific amendments be made to this Manual, it is recommended that a written request for such is provided to the Franchisors. Wherever amendments are made to this Manual by the Franchisors, Franchisees will receive a written notification of such. Replacement of superseded Manual pages must occur on the same day new pages are received and Franchisees are required to return obsolete pages by mail to the Franchisors.
Disclaimer The business systems, procedures and methods detailed in this Manual provide pertinent information to Franchisees enabling them to successfully operate a Cleanworks franchise. However, and it is noted throughout this document, Franchisees are strongly urged to consult the advice of their solicitor, accountant or other specialised advisors when it is relevant to the management of their businesses.
Examples cited in this Manual’s documentation in terms of sales, profit or turnover are for comparison purposes only and should not be considered the actual, probable or forecasted sales or profit levels that will be automatically realised by a Franchisee’s business venture. Each Franchisee owns and operates his/her individual franchise and, as such, the scope or degree of sales, costs and revenue growth may vary from franchise to franchise. Cleanworks neither represents nor warrants that Franchisees can unconditionally achieve specific sales or profit levels referred to by the Franchisors in any documentation. Furthermore, the Franchisors do not represent nor warrant that any information or recommendations contained in this Manual can be relied upon as a substitute for expert professional advice.