by training

35 slides

SSLD Volunteer - Group B Session 3.pptx

Published Jan 18, 2013 in Education
Direct Link :

SSLD Volunteer - Group B Session 3.pptx... Read more

Read less


comments powered by Disqus

Presentation Slides & Transcript

Presentation Slides & Transcript

Volunteering. SSLD
September – November 2012

By Linus C. F. Ip & Sherlyn Hu
Based on SSLD Model by Dr. Ka Tat Tsang

What has happened since?

Review of Session 2
Find balance between giving to others and caring for ourselves.
Ask yourself:
Do I understand my own needs?
How am I taking care of my own needs?
Anything I can do to better satisfy my needs?
Better outcome

Review of Session 2
Review regularly
How do volunteering connect with my own N3C?
Do I need a break to take care of my needs?
Do I get to share how I feel and receive support from others in a safe environment (e.g. Volunteer peer support meeting, with volunteer coordinator, etc.)?
Do I need to seek professional help myself?
Better outcome

Review of Session 2
Multiple losses as we age
Life review: Make sense and meaning
Problem Translation: From Problem Narratives to Needs Narratives
Listening for Needs
Past, Present, Future

Ask Ourselves
How do we support seniors to go through positive life review (past), to feel good about themselves (present), and to maintain hope and positive expectancy towards their future (future)?

SSLD Model of Volunteer Development

The SSLD approach


Giving Feedback
Positive (in positive terms)
Constructive (offers an alternative)
Concrete, specific

You’ve done well in…
Even better yet …

Why do we talk about engagement in serving seniors?
First and ongoing step in any interpersonal encounter or interaction
Shared understanding, agenda and direction of the encounter
Mutual positive affect (Rapport)

Recall an encounter in which you feel you had good engagement with a senior…
(How do you know?)

Strategies and Skills Facilitating Engagement
Agenda Management
Positive Responding
Finding Commonalities & Maximizing Shared Interest
Strategic Self-Disclosure

Agenda Management
Figure out our client’s needs and agenda
Stay connected with the agenda

Reception (listening for needs)
Watch for signifying acts
Expectation Management

Tells Your Experience as a Senior
One person tells an experience as a senior he/she met (1-2 min)
Others observe, without giving their opinions
Others also record info on the worksheet
Compile a list of needs of seniors

A Tentative List of Needs
Biological needs for survival
Physical safety, sense of security, predictability, control
Physical comfort
Self: Identify, autonomy, agency, action, expression
Achievement: Mastery, control, fullfilment
Actualization, transcendence, spiritual quest
Connection: affiliation, intimacy, belonging, community
Cognitive need for meaning and order
Emotional needs
Tokens: e.g. money

Positive Responding

Attentive listening
Staying with the flow
Empathetic response
Positive reframing

Empathy: In action
Strive to understand the client at a deeper level: Emotions, thoughts, values, needs
The client experiences being seen, heard, and understood
Attend to and reflect the other’s expressed thoughts, emotions, values
Express understanding
Signifying acts

Positive Responding

Give one example of negative statement you’ve heard in your previous volunteering/work experience.
Positive Reframing

Positive Responding
Let’s try positive reframing:

Look at the other side
Think about the conditions of Possibility
Translate into a wish
Scale using both the positive and negative
Take a different angle
Use humour, as appropriate
Positive Reframing

Finding Commonalities
Commonality: Factual information, emotional experience, meaning, needs
Expand repertoire of activities

Building common ground
Maintain an open and safe narrative space

Finding Commonalities
What is one thing you can do to build commonality?

A Mandarin-speaking senior is telling you her favourite local food in Shandong (??), and you’ve never heard of such food while you’re struggling on expressing yourself fluently in Mandarin….


Finding Commonalities
What is one thing you can do to build commonality?

Mr. Chan is speaking about his experience working for St. John’s ambulance in Hong Kong just after the Second World War, and you’ve never been to Hong Kong nor do you have much to say about emergency response initiatives …


Our presentation and self disclosure have to be consistent with our roles and functions and relevant to client’s needs and agenda
Communication of information about ourselves can help to build trust, emotional engagement and positive expectancy
Managing our physical appearance, self-introduction, and opening lines

I want to be a Volunteer…

I want to be a Volunteer…

I want to be a Volunteer…

I want to be a Volunteer…

Now it’s our turn…

Building Trust

Communication of personal information

Everyone gets a card and a pen.
Write down a personal question that you want to find out about the others in the group
Collect all the cards (with personal questions)
Participants take turn to randomly draw a card, read out the question and answer it.
If anyone finds the question too difficult, he/she can choose to draw a 2nd card and answer the other question.

Card game

Take a minute to create a brief self-introduction for yourself (for future use in volunteering)
Say it out loud in your small group
Receive feedback from your group
Come up with at least refinement you’ll try

SSLD Model of Volunteer Development

Practice a 1-min self-introduction of yourself as a volunteer, and:
Obtain feedback from a 3rd person.
Feel free to connect with peer learners to complete the homework.
Try it,
Get more out of it

Program Overview
Note: You shape how this program goes!


to be published by University of Toronto Press
in 2013